How is it different from ManyChat?

ManyChat is just conversation flows. Pymebot adds AI that understands context, integrated CRM, industry templates, visual catalogs, Google Maps and CSAT. Your bot does not follow a script — it thinks.

Do I need to know how to code?

No. You configure everything from an intuitive web dashboard. If you can use WhatsApp, you can use Pymebot. Zero code needed.

Does it work with my current WhatsApp number?

Yes. We connect your existing WhatsApp Business via Cloud API. Your customers write to the same number as always.

What if the bot cannot answer something?

If the bot detects it cannot resolve a query, it notifies you instantly so you can take control.

Can I pause or deactivate the bot?

Yes. You can pause it, deactivate it or activate human-only mode from your dashboard at any time.

Is it GDPR compliant?

Fully. Data encrypted and hosted on European servers.

Can I cancel anytime?

Yes. No lock-in contracts, no fine print. Cancel from your dashboard and stop instantly.

Customer Satisfaction Surveys via WhatsApp

Measure customer satisfaction automatically via WhatsApp

CSAT, NPS and custom surveys sent automatically after every interaction. Rating buttons, open questions and real-time statistics. Discover what your customers really think.

Start for free — 7-day trial See how it works

CSAT & NPS Automatic sending Unlimited

Do you know what your customers think?

❓

You don't know if your customers are satisfied because you never ask for feedback after each interaction

📉

You lose customers but don't know why because you have no system to measure post-service satisfaction

📋

You've tried email surveys but no one responds. Your email open rate is 20%

😤

Some unhappy customers leave without saying anything and you find out through a negative Google review when it's too late

Available survey types

Measure what matters with surveys your customers actually respond to.

⭐

CSAT (Customer Satisfaction)

Quick 1 to 5 star survey. Sent automatically after every bot interaction. 70% response rate because it's just one tap.

📊

NPS (Net Promoter Score)

Ask "On a scale of 0-10, how likely are you to recommend us?". Classify customers as promoters, passives and detractors.

📝

Custom surveys

Create surveys with multiple choice, scales, yes/no and open comments. Configure the questions your business needs.

🔔

Automatic alerts

Get an instant alert if a customer responds with a low rating. Act fast to fix the problem before they leave.

📈

Statistics & trends

See your CSAT and NPS evolution over time. Compare by week, month and service type. Identify dissatisfaction patterns.

💬

Comments & feedback

Customers can leave open comments alongside the numerical rating. Read directly what they liked and what to improve.

Set up your surveys in 3 steps

No external forms, no sign-ups. Everything inside WhatsApp.

Choose survey type

Select CSAT, NPS or create a custom survey with your own questions. Configure when it gets sent.

Connect to your flows

Assign the survey to the end of a conversation flow, after a purchase or following an appointment. It sends itself.

Analyze results

Check real-time statistics, low rating alerts and comments. Make decisions based on real data.

Results with WhatsApp surveys

70%

Response rate

4.6/5

Average CSAT

100%

Unlimited surveys

€29

Per month

“I had no way to know if my customers were happy with the service. Now after every beauty appointment I get the rating instantly. When someone scores low, I get an alert and call right away. My average rating went from 3.8 to 4.7.”

Elena G.

Beauty salon — Madrid

PYMEBOT vs other solutions

Compare customer satisfaction survey options.

Feature	PYMEBOT	ManyChat	Typeform
Monthly price	€29	€99+	€25+
CSAT surveys	✓	✕	✓
NPS surveys	✓	✕	✓
Custom surveys	✓	✕	✓
WhatsApp delivery	✓	✓	✕
Auto post-interaction	✓	✕	✕
Low rating alerts	✓	✕	✕
Real-time statistics	✓	✓	✓
Unlimited surveys	✓	✓	✕

Frequently asked questions

Common questions about customer satisfaction surveys.

How do CSAT surveys work?

After every bot interaction or conversation close, a survey with 1 to 5 star rating is sent automatically via WhatsApp. The customer taps a button and done. Responses are recorded in your dashboard.

Can I create custom surveys?

Yes. You can create surveys with multiple choice questions, rating scales, open-ended questions and NPS (0-10). Configure as many as you need and assign them to different flows or moments.

Can I see results in real time?

Yes. Your dashboard shows average satisfaction, response distribution, time trends and individual comments. You receive alerts if the rating drops below a threshold you define.

How much does it cost?

From €29/month with a 7-day free trial. CSAT and NPS surveys are included in all plans. No limit on surveys sent, no additional cost.

Start measuring customer satisfaction today

7 days free, no credit card. Set up your surveys in minutes and discover what your customers think.

€29 /month

Everything included. No limits. No commitment.

Automatic CSAT surveys

NPS surveys

Custom surveys

Low rating alerts

Real-time statistics

Customer comments

Visual flow builder

Team inbox

Try free for 7 days →

No credit card required. Cancel anytime.